Frequently Asked Questions

ORDERING

Please download the Iloilo Supermart Mobile app on the App Store,  Google Play or Huawei AppGallery. Make an account and place your order online.

or visit our website store.iloilosupermart.com

 

No minimum purchase required.

 

Yes. Concierge fee of P50.00 is charged by Happy Hippo, our pick up partner.

 

Top up your eWallet using Cash, Credit/Debit card, and selected electronic wallets upon pick up or during delivery.

 

Check out your carts before 3:00 PM and delivery on the same day.

Check out after 3:00 PM and delivery the next day.

 

Top up your eWallets at any checkout counters or at isewallet.com

Check your order status using your Order ID at store.iloilosupermart.com/track-your-order/.

PRICING

All products on our online store are sold at the same price as our physical stores.

 

Prices of fish, meat, poultry and other weighted items vary depending on its actual quantity.

 

DELIVERY

We deliver to the following areas:

  • City Proper
  • Mandurriao
  • Lapaz
  • Molo
  • Jaro
  • Villa
  • Oton
  • Pavia
  • Leganes
  • Zarraga
  • Sta. Barbara
  • Lapuz/Bo. Obrero
  • Savannah
  • New Lucena
 

Same day delivery for orders checked out before 3:00 PM EVERYDAY.

 

Delivery fees are as follows:

  • City Proper, Lapuz, and Bo. Obrero
    Php 100.00
  • Lapaz, Molo, Mandurriao, Jaro, and Villa
    Php 150.00
  • Savannah
    Php 200.00
  • Oton, Pavia, and Leganes
    Php 200.00
  • Santa Barbara and Zarraga
    Php 250.00
  • New Lucena
    Php 400.00

FREE delivery promo for purchases worth P2,500.

 

YES. Same day delivery for orders checked out before 3:00 PM. 

 

STORE PICK UP

Pick-up your order at Iloilo Supermart-Atrium.

 

Pick up your order 2 hours after checkout.

 

Pick-up your orders on the SAME DAY.

 

VALUE POINTS

Present your E-wallet to the cashier for any purchase transaction at Iloilo Supermart and partner stores. Every P400 spent is 1 point. Each point has a standard redemption value of P1.00. Points earned have an equivalent peso value but cannot be convertible to cash.

Yes, purchases less than P400 can still earn a fraction of a point.

Points and transactions are reflected on your account in real-time.

All unused points will expire every 15th of December each year. Points earned on and after December 1 will expire December 15th the next year.

Value points, like cash, can be used to pay for your purchases at any Iloilo Supermart cashier counter. Redeemed Value Points cannot be changed or cancelled.

No.

You can edit your basic personal information (Name, Nickname, Address, and Gender). To edit your info: 

  1. Click Account at the lower right corner of IS Mobile App 
  2. Click Profile> 
  3. Click 📝 to edit information. 
  4. Add or change the information you’d like to edit.  
  5. Click Save.  

Note that mobile number and email address cannot be edited.  

ONLINE BANK TRANSFER

Pay via bank transfer at Metrobank or Philippine National Bank. 

 

METROBANK 

Account Number: 6743674189088 

Account Name: Iloilo Supermart Inc. 

 

PHILIPPINE NATIONAL BANK (PNB) 

Account Number: 310470009088 

Account Name: Iloilo Supermart Inc. 

 

BANCO DE ORO (BDO) 
Account Number:  003108015808 

Account Name: Iloilo Supermart Inc. 

Take a screenshot of your payment transaction with reference number and send it to pay@isi.ph. 

Name, Registered eWallet contact number and amount transferred.  

Allow 2 banking days for verification. 

Within 2 banking days. 

Convenience Fee will depend on the bank.

Minimum payment will depend on the bank.

YES.